Sales & Return Policy

Warm Your Floor Sales Policies

Sales tax will only apply to residents of California at the rate of 8.75% .

We accept Visa, MasterCard, Discover, and American Express. We also accept checks and money orders; however checks must have the funds verified prior to shipment. We do not charge your credit card until the day we ship your order.

We also offer the option of shipping to you UPS C.O.D., although this will require a cashier check or money order, and an additional charge of $10.00. Our preferred carrier for your shipment is UPS. UPS offers excellent home delivery or we can ship to your business address too. UPS tracking is state-of-the-art. If you provide your Email address, tracking information is automatically sent directly from UPS to your Email Inbox. We also offer US Postal Service and FEDEX for shipment to CANADA only.

When will my order ship?

We believe we have the USA’s largest inventory of Electric Radiant Floor Heating systems.99.6% of orders ship the SAME DAY you order, if you order before 6 PM Eastern Time. Compare us to competitors who either have no stock or have a much earlier shipping cut-off time *

We offer SAME DAY shipping on 99% plus of orders, (Our last 12 months performance) why wait a day, a week or a month when you can buy from WarmYourFloor If we are out of stock, it is usually for only 1-5 days. If the delay will be longer than 2 days, we will contact you promptly and let you know when we can ship or offer you another size or option to get your project moving forward. With 4 manufacturers and over 120 Size options, we can move your urgent project forward.

Warm Your Floor Return Policy

We understand that things can change, and we offer a liberal Return Policy to accommodate you whenever practical. When you purchase Floor Warming from us, we want you to be 100% satisfied. If you find that you must return an item, we try to make it easy. You have 100 days to request a return or exchange. We may charge a Re-Stocking charge of 6 – 10%, to cover our costs. Not a minimum of 10% or 15% like our competitors. We ask that you contact us via Email, phone or fax & request a Return Authorization (RA) number BEFORE shipping anything back to us.

A copy of your invoice should accompany all returns. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call or write. You must ship the item to our office at your expense. We recommend using a carrier with tracking capabilities and insuring your package. Write your RA # on the outside of the package. We will process your return within 72 hours of receipt at our office.

Merchandise must be returned in unused, like-new condition. We will exchange or issue credit promptly for your return once it arrives at our warehouse in original condition. We cannot take back products that are dirty from job site use or that have been altered, cut or damaged in any way. Returns should include original packaging. Special Order items are ordered according to your specifications, specifically for you and do not come from our extensive stock. In most cases, Special Orders are NOT RETURNABLE. Please confirm prior to ordering if you have any questions.

Refunds

A refund will be issued only to the original credit card or by WYF check. Shipping costs are not refundable, unless there was an error on our part. If WE make an error, we accept responsibility. We simply expect the same from you.